What are Chatbots,How it works & Examples of Chatbots

A chatbot is a computer program or an artificial intelligence that conducts a conversation via auditory or textual ways. Such programs are usually designed to convincingly simulate how a people would behave as a conversational partner, thereby passing the Turing test. Chatbots are usually used in dialogue systems for various practical purposes as well as client service or data acquisition. Some chatterbots use sophisticated natural language process systems, however, many less complicated systems scan for keywords inside the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from information chatbots, are called bot, talkbot, chatterbot, IM bot ..etc

How Do Chatbots Work?

 At the heart of chatbot technology lies natural language processing (NLP), the same technology that forms the basis of the voice recognition systems used by virtual assistants such as Microsoft’s Cortana, Apple’s Siri, and Google Now, how chatbots work Chatbots process the text presented to them by the user (a method called “parsing”), before responding according to a complex series of algorithms that interprets and identifies what the user said, infers what they mean and/or wish, and verify a series of appropriate responses based on this info.

 Some chatbots provide a remarkably authentic conversational experience, within which it’s terribly difficult to see whether or not the agent could be a bot or a human being. Others are a lot of easier to identify

 Although chatbot technology is clearly different from natural language process technology, the previous will only extremely advance as quickly as the latter; without continued developments in natural language processing, chatbots stay at the mercy of algorithms’ current ability to find the refined nuances in each written and spoken dialogue.

 This is where most applications of natural language processing struggle, and not simply chatbots. Any system or application that depends upon a machine’s ability to analyze human speech is probably going to struggle with the complexities inherent in parts of speech such as metaphors and similes. Despite these considerable limitations, chatbots have become progressively refined, responsive, and a lot of “natural.”
 Put in our own way, they’re changing into more human. currently that we’ve established what chatbots are and the way they work, let’s get to the examples.

10 Examples of How Brands Are Using Chatbots to Delight Customers 

1.Pizza Hut 

Pizza Hut customers will simply order dish for delivery or carryout from Facebook messenger or Twitter. Customers may reorder their favourite pizzas, ask questions, and see current deals.

2. Spotify

Spotify's Facebook messenger bot makes it straightforward for its customers to search for, listen to, and share music. Once you start, you will get playlist recommendations supported your mood, what is your doing, or any genre of music you wish.

3. Starbucks

 Starbucks makes it ridiculously easy to put an order for your favourite drink or snack, whether or not you prefer using voice commands or text messaging. The chatbot can tell you once your order is prepared and the total price. you'll be able to realize Starbucks' chatbot inside the Starbucks app (for iPhone, Android, and Windows).

4. Lyft

 You can request a ride from Lyft via chat (Facebook messenger and Slack) or voice (Amazon Echo). The messenger bot can allow you to understand the present location of your driver and show you an image of the registration number plate and car model. In Slack, you'll be able to merely use slash commands (e.g., /lyft home).

 5. Fandango

 Fandango's Facebook messenger bot enables you to watch movie trailers, realize native theaters, and see what is trending on. simply enter your town or postcode, and also the chatbot can show you what is playing near, when, and send you to a page wherever you can obtain tickets.

 6. Whole Foods 

Regardless of whether you are at a store buying groceries, you'll be able to always search for recipes with the help of the whole Foods bot on Facebook messenger. one in all the best elements is you'll be able to search by an emoji to get those recipes, and it also lets you filter recipes if you have got special dietary wants.

 7. Mastercard 

Mastercard's Facebook messenger bot makes it easy for customers to check on account transactions With Masterpass, customers may currently obtain from Mastercard partners like FreshDirect, Subway, and also the Cheesecake Factory.

 8. Staples

 For customer service, Staples tries to create everything easier with its intelligent straightforward System, done in partnership with IBM's Watson. Staples' Facebook messenger bot will answer common client queries, that tend to be about orders - tracking and returns - and whether specific things are available.

 9. The Wall Street Journal

 The Wall Street Journal chatbot makes it easy to remain on prime of massive news and stock quotes with the Facebook messenger. you can also customise alerts. simply sort in some commands and you can get company info and key financial metrics, compare firms, and find live stock quotes.

 10. Sephora 

You can get every kind of makeup tutorials if you chat with Sephora on Kik. This personal assistant will assist you by providing product reviews and ratings once you are looking in a store.